Cookie Policy

1 About this policy

1.1 This policy explains how Directory Enquiries Limited (“Directory Enquiries”, “we”, “us” or “our”) uses cookies and similar storage or access technologies on https://directoryenquiriesuk.com/.

1.2 Directory Enquiries Limited is registered in England and Wales under company number 16193582 and has its registered office at Independence House, Millfield Lane, Nether Poppleton, York, YO26 6PH. Questions may be sent to admin@directoryenquiriesuk.com.

1.3 Our Privacy Policy at https://directoryenquiriesuk.com/privacy explains the wider use of personal information, including information submitted with customer enquiries and business accounts.

2 What cookies are

2.1 A cookie is a small piece of information stored on a browser or device when a website is visited. It can allow the website or another service to recognise the browser, remember a choice, protect a session, measure use or support advertising.

2.2 Similar technologies may include pixels, tags, scripts, local storage, software development kits, identifiers and other methods that store information on, or read information from, a device. In this policy, “cookies” includes these technologies where the same rules apply.

2.3 A cookie may be placed by us as a first-party cookie or by another organisation whose service is used on the website as a third-party cookie. Session cookies normally expire when the browser closes; persistent cookies remain until their stated expiry or earlier deletion.

3 Why the website may use cookies

3.1 We may use cookies to:

• (a) operate pages, forms, login areas and other functions requested by the user;
• (b) protect the website, prevent fraud, balance traffic and maintain session security;
• (c) remember privacy choices, display preferences or unfinished form progress;
• (d) understand how visitors reach and use the website and improve performance;
• (e) measure campaigns or the effectiveness of communications; and
• (f) support advertising or personalised content, but only where the required permission has been obtained.

4 Cookie categories

4.1 Strictly necessary cookies are needed to provide a function requested by the user, transmit communications, protect the service or remember a privacy choice. Where a legal exception applies, these may be used without consent, but we will still provide appropriate information.

4.2 Preference or functional cookies remember optional choices and improve convenience. Some may require consent unless a specific legal exception applies and its conditions are satisfied.

4.3 Analytics cookies help us understand visits, navigation, errors and performance. We will request consent unless the particular use falls within a lawful statistical or service-improvement exception and we have met the conditions for that exception.

4.4 Advertising cookies and similar technologies may recognise activity across websites, build or use an advertising profile, select advertising or measure advertising performance. These will not be used until the required consent has been given.

5 Your choices

5.1 When consent is required, non-essential cookies will remain disabled until the visitor makes an affirmative choice. The banner or preference centre will offer a clear way to accept or reject non-essential cookies and to choose categories where available.

5.2 A visitor can review or change choices through your browser settings, because the public website does not currently provide a separate cookie preference centre. Withdrawing consent will prevent future use of the relevant cookies but does not make earlier lawful use unlawful.

5.3 Browser settings can also block or delete cookies. Blocking strictly necessary cookies may prevent forms, secure areas, preferences or other requested functions from working correctly.

5.4 Consent choices may need to be repeated if cookies are deleted, a different browser or device is used, the consent record expires, or the purposes or providers materially change.

6 Third-party services

6.1 The website may contain services supplied by other organisations, such as analytics, maps, video, payment, communications, fraud prevention, advertising or social-media tools. Those providers may place or read their own cookies when their content or service is used.

6.2 Third parties may act as our service providers or as controllers responsible for their own use of information. Their privacy and cookie information should be read where applicable. We will not treat a third party's non-essential cookies as strictly necessary merely because its service is convenient.

6.3 If embedded third-party content requires consent, it should remain blocked or replaced with a notice until the visitor chooses to enable it.

7 Information created through cookies

7.1 Depending on the tools enabled, cookie information may include an online identifier, IP address, device and browser details, approximate location, referral source, pages viewed, links selected, dates, times, form interactions, errors and consent choices.

7.2 We use this information only for the purposes described in this policy and our Privacy Policy. Where a provider processes information outside the United Kingdom, the safeguards described in our Privacy Policy will apply.

8 Cookie register

8.1 The following register describes the cookies found in the website code.

8.2 This register contains only cookies set by the website. It will be updated if website tools change.

9 External services

9.1 The website uses the following third-party services on business profile pages. They are not cookies set by Directory Enquiries.

9.2 Leaflet is loaded from unpkg.com to display the map on a business profile.

9.3 Map tiles are loaded from tile.openstreetmap.org, and address lookup uses nominatim.openstreetmap.org, when a business profile map is shown.

10 Changes and contact

10.1 We may revise this policy when the website or law changes. Questions or complaints may be sent to admin@directoryenquiriesuk.com, 03330 112 192 or Directory Enquiries Limited, Independence House, Millfield Lane, Nether Poppleton, York, YO26 6PH, or raised with the Information Commissioner's Office at ico.org.uk.